Our return policy is customer-centric, offering a 30-day window from the date of purchase. During this period, customers can return products in their original condition and packaging for a full refund or exchange. Due to the nature of perfume products, we can only accept returns or exchanges on unopened and unused items that are still in their original packaging and condition.
If you receive a damaged, incorrect, or defective product, please contact us within 7 days of delivery with your order details and a photo of the item. Our team will gladly assist with a replacement or refund after reviewing your request.
Please note that for hygiene and authenticity reasons, opened or used perfumes cannot be returned or exchanged.
For any assistance, reach out to our support team at [info@merch-vibe.com or WhatsApp 0746241598], and we’ll make sure you’re taken care of quickly.. We encourage customers to review the detailed return policy available on our website or contact our customer service for guidance on specific products.